ServiceNow Customer Service Management (CSM)

ServiceNow Customer Service Management (CSM)

Job Location: Remote

Type of employment: Full-time/Part-time

Start date: By agreement

As an experienced ServiceNow Customer Service Management (CSM), you can expect:

• Implementation and configuration of ServiceNow Customer Service Management (CSM) modules based on our customers‘ requirements.
• Conducting workshops to analyse requirements and identify customers’ individual needs.
• Advising our customers on customer service management best practices and process optimisation.
• Customisation and development of ServiceNow applications, including UI changes, workflow design and integration of third-party tools.
• Data migration and integration: Supporting the transfer of data from legacy systems and connecting external systems via REST/SOAP APIs.
• Testing and quality control: Performing tests to ensure the correct functionality and performance of the implemented solutions.
• Customer training: Training end users to effectively use the ServiceNow CSM modules.
• Project management: Supporting the planning, execution and documentation of implementation projects.

Employee requirements

• Experience in implementing ServiceNow modules, ideally in the area of customer service management (CSM).
• In-depth knowledge of ServiceNow platform configurations, including Flow Designer, Service Catalog, and Business Rules.
• Technical expertise: knowledge of JavaScript, Glide API, HTML/CSS, as well as experience with integrations (REST/SOAP APIs).
• Strong understanding of customer service management processes and how to optimise them.
• Certification as a ServiceNow System Administrator or ServiceNow Implementation Specialist is an advantage.
• Analytical thinking and problem-solving skills, coupled with a structured and independent way of working.
• Strong communication skills and experience in dealing with customers at different management levels.
• Fluent written and spoken German and English.

Employee benefits, perks

• work on attractive international and local projects
• internal and external training 
• home-office
• use of English and German
• support for training in German and English
• pleasant professional team with a simple organisational structure
• work-life balance
• regular teambuilding activities abroad and in Slovakia
• the provision of extra-standard healthcare

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Brief characteristics of the company

teamative helps customers to digitize their business. And it does so with a unique concept: It takes on the complete responsibility for innovative IT & SAP projects while at the same time defying the "War for Talent" with customized and scalable staffing services for holistic IT sourcing and can scale to any size in any technology through global and flexible team augmentation. With a team of over 350 consultants, software developers and architects in 10 locations and additional 350 specialized partners, we help our customers make the most of their digital potential. As an innovation partner covering all situations, teamative combine the skills of a service provider with the flexibility of a staffing specialist. And create unique, scalable IT and SAP services, solutions and smart sourcing models of all kinds. We provide services in S/4 and SAP, Digital Innovation, Infrastructure, Security & Cloud, and ServiceNow.

Number of employees: 700 employees